Level 2 Certificate in Customer Service

A short course and qualification to provide participants with the underpinning knowledge and skills when working in a customer service role.

This short development programme provides participant with the vital skills, techniques and abilities required to deliver customer service excellence.

Delivered using a blend of enjoyable and fun learning activities, this programme provides the underpinning skills to manage customer facing situations with confidence.

Course content includes

  • Customer service – what it really means and what it involves
  • Types of customers, their needs and wants
  • Customer expectations, perceptions, satisfaction and feedback
  • Organisational products, service and supply chains
  • Service offers, brand and organisational success
  • Communication techniques, approach and attitude
  • Going the extra mile, developing customer loyalty
  • Effective team work
  • Telephone handling skills
  • Effective team work

Procedures & legislation within customer service

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