Level 5 Operations and Departmental Manager (Standard)


An Operations/Departmental Manager apprenticeship will equip your operational managers with the skills they need to lead, motivate and direct their teams. They will also achieve a n ILM Level 5 Leadership and Management qualification when studying with Peach Orator.

Business Benefits: 

  • Improved performance as individuals and teams 
  • Improved leadership and decision making within teams 
  • Efficient communication and strategic management 
  • Managers who are equipped and skilled at leading and managing people 

Employee Benefits:

  • Develop an ability to lead, motivate and inspire to drive better results 
  • Use core management techniques to provide practical leadership and operational management skills 
  • Develop an understanding of key management and leadership theory, raising a professional profile within an organisation 

Who is this apprenticeship programme for? 

Ideal for individuals who manage teams or projects and are responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy.

How long does the programme last? 

This course runs for 24 - 30 months and is delivered on site by our team of experts.

What skills does the L5 apprenticeship provide? 

The Level 5 Operational/Departmental Manager apprenticeship offers a balance of on-the-job training, independent study, master-classes and both knowledge and skills based learning. Topics covered include:

  • Leading and managing people 
  • Building relationships and communication 
  • Operational management 
  • Project management and finance 
  • Self awareness and management of self 
  • Problem solving and decision making 

How is this Apprenticeship Assessed?

As this is an Apprenticeship Standard, an End Point Assessment Organisation (EPAO)who are independent from Peach Orator will conduct a series of assessments and grade the apprentice accordingly.  More information regarding the End Point Assessment can be found in the Download Section below

What qualifications does this apprenticeship provide?

  • Level 5 Diploma for Leaders and Managers 
  • Functional Skills Level 2 in Maths and English   



In this section you can download Leaflets and further information relating to this course.

Peach Apprenticeships - L5 Management Leaflet (pdf)


Operation and Departmental Manager Assessment Plan (pdf)