Level 3 Customer Service Specialist (Standard)

Gain a high-level qualification invaluable to the customer services industry by increasing your knowledge, skills and behaviours essential for any customer-focused profession. Enrol on a Customer Service Specialist apprenticeship with Peach Orator. 


Business Benefits:


  • Staff have an expert understanding of the professionalisms of customer service
  • Trained advocates of quality customer services
  • Improved customer experience and increased likelihood of repeat custom
  • Reduced staff turnover by placing greater value on individuals
  • Reduced costs caused by mistakes and improved efficiency 


Employee Benefits:


  • Develop essential interpersonal skills required for any profession 
  • Learn and understand key drivers behind consumer behaviour  
  • Become an expert in customer-focused industries and an advocate for high-level customer service 
  • Gain a nationally recognized qualification 


Who is this apprenticeship programme for? 


The Customer Service Specialist programme is suitable for anyone working in a customer-focused environment at operational level, displaying an excellent aptitude for interpersonal skills and leadership, for 16 or more hours a week.


How long does the programme last? 


This course runs for 15 - 18 months and is delivered on site by our team of experts.


What skills does the Customer Service Practitioner course provide? 


Peach Orator’s Customer Service Specialist apprenticeship offers a balance of on-the-job 

training, independent study, experience and both knowledge and 

competence based assessments. 


  • Understanding continuous improvement in business 
  • Understanding the customer journey and the drivers behind a consumer 
  • Analyse, use and present a range of information 
  • Meeting regulations and legislation  
  • Communication and influencing skills  
  • Team working and leadership 


How is this Apprenticeship Assessed?


As this is an Apprenticeship Standard, an End Point Assessment Organisation (EPAO)who are independent from Peach Orator will conduct a series of assessments and grade the apprentice accordingly.  More information regarding the End Point Assessment can be found in the Download Section below


What qualification does this apprenticeship provide? 

  • Level 3 Diploma in Customer Service
  • Functional Skills Level 2 in Maths and English

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Downloads

In this section you can download Leaflets and further information relating to this course.

Peach Apprenticeships - L3 Customer Service Leaflet (pdf)

Download

Customer Service Spectialist Assessment Plan (pdf)

Download