Gain a high-level qualification invaluable to the customer services industry by increasing your knowledge, skills and behaviours essential for any customer-focused profession. Enrol on a Customer Service Specialist apprenticeship with Peach Orator.
Who is this apprenticeship programme for?
The Customer Service Specialist programme is suitable for anyone working in a customer-focused environment at operational level, displaying an excellent aptitude for interpersonal skills and leadership, for 16 or more hours a week.
How long does the programme last?
This course runs for 15 - 18 months and is delivered on site by our team of experts.
What skills does the Customer Service Practitioner course provide?
Peach Orator’s Customer Service Specialist apprenticeship offers a balance of on-the-job
training, independent study, experience and both knowledge and
competence based assessments.
How is this Apprenticeship Assessed?
As this is an Apprenticeship Standard, an End Point Assessment Organisation (EPAO)who are independent from Peach Orator will conduct a series of assessments and grade the apprentice accordingly. More information regarding the End Point Assessment can be found in the Download Section below
What qualification does this apprenticeship provide?